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RETURN POLICY: If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind.This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) using our hassle-free, 3-step returns process here.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

2. FAULTY GOODS Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning.

You can do this by filling out the form on our Customer Service Hub here , and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS If you’re a customer in the EEA,

you get 14 days to cancel your contract with us This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order).

You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s). There are a couple of other ways to cancel your contract with us.

You’ll find these alternative methods below: EMAIL US: pnksps@icloud.com WRITE US AT: 302 Brentwood Road, Romford RM2 5TA If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps . You`ll then receive a full refund as per the policy set out here.

For hygiene reasons, pierced jewellery is non refundable. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

 
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